|Requirements||##UPPER BAY TECHNICIAN:|
This team member is responsible for following the upper bay and safety procedures while servicing vehicles. Position includes adding oil and other fluids; changing oil filters; checking and changing air filters, cabin air filters, and PCV valves; servicing transmissions; servicing radiators; rotating and balancing tires; ancillary services; and safety inspections at completion of service. Customer contact includes performing service reviews, communicating vehicle manufacturer service recommendations to customers, and informing customers about the services Castrol Premium Lube Express performs according to these recommendations. Other responsibilities include greeting customers, occasional ring-out duties, and courtesy technician duties, as needed.
##LOWER BAY TECHNICIAN:
This team member is responsible for following the lower bay and safety procedures while servicing vehicles from below the chassis. Position includes draining oil and other fluids; changing oil filters; servicing transmissions; servicing fuel filters; checking and servicing gear boxes; lubricating chassis; and ancillary services. Light repairs may also be necessary. Other duties include small tool management, equipment maintenance, cleaning and organizing lower bay, and inventory control.
This team member is responsible for following the courtesy procedures while servicing vehicles. Courtesies include vacuuming the vehicle's interior, washing the windows, and inflating the tires to the proper pressure. This position may occasionally include greeter responsibilities of welcoming customers as they arrive at the store, and informing arriving customers of the services Castrol Premium Lube Express offers.